On AVWeek 293 our panelists George Tucker, Josh Srago, and Paul Harris discussed a story about Mechdyne purchasing ABS.
During the conversation about the acquisition, host Tim Albright asked if it was time for the AV industry to start thinking about support like IT companies. In the IT world, 24/7 online support is commonplace. Clients pay for this in either a yearly contract or monthly recurring revenue. It provides the IT staff the comfort of knowing someone has their back in case the stuff hits the fan at 3 am.
In the audiovisual industry, we don’t always provide that level of support. Our guests went on to say yes, it is indeed time the industry begins supporting customers like the IT service providers. Listen above to hear the full conversation.