Voxel Digital, a Brazilian integrator, has implemented TrueConf solution into Banpará Bank digital branch to move towards fully automated customer service powered by TrueConf Server video conferencing.
Banpará Bank has opened a new automated branch without employees. Instead, all the work is performed with the help of ATMs, interactive kiosks, and remote call agents. In this project, TrueConf and Voxel Digital built a secured video conferencing system with a user-friendly interface to connect call centers and automated meeting room.
Finding a right video conferencing solution was a long process for Voxel Digital. The company tried products by different vendors before finally opting for TrueConf. Bank video conferencing infrastructure is powered by TrueConf Server, while TrueConf Terminal is used to equip endpoints.
The integrator developed customized interface based on TrueConf API. Thanks to this solution, customers can initiate and terminate video calls with the help of corresponding buttons of the speakerphone located on the meeting room table.
In this project, budget-friendly PCs connected to video panels serve as full-fledged video conferencing endpoints. During the video call customers can see the agent’s video on the video panels, while in standby mode bank commercials and data sheets are displayed on the screen. TrueConf video conferencing system implemented in Banpará Bank does not feature screen interface, and the customers just need to press one button to initiate the call. Calls from the automated branch are forwarded to any available call agent. All video calls are recorded on TrueConf Server installed in the bank data center.
“We’ve created this completely automated bank branch to bridge the distance between the bank and our clients. With the help of state-of-art technologies we are doing our best to simplify customer experience,” – comments Marcelo Fiori, Voxel Digital CEO.
“Making familiar things better is an important task, which proves to be more difficult than it seems. Our company is constantly developing new technologies to provide new opportunities for businesses of all sizes. TrueConf revolutionizes the concept of comfort,” – says Dmitrii Odintsov, Chief Business Development Officer at TrueConf.