Samsung unveils MagicINFO remote management for QSRs

The license offers quick serve restaurant franchisees remote access to their Samsung OH55F/OH46F outdoor displays

Samsung is highlighting its MagicINFO Remote Management Solution (RMS), which aids restaurant owners and quick service restaurant (QSR) franchisees in gaining remote access to their Samsung OH55F/OH46F outdoor digital displays so they can update settings, troubleshoot and proactively monitor the device. The license offers increased flexibility for employees and property managers so they can monitor their display network even when off of the property.

The Samsung RMS is a central service solution providing remote content management and device monitoring. Users can access the solution via mobile phone, tablet or computer to update their settings from home, on the move or on the property. The intuitive mirroring interface allows display network managers to view the content as if they were standing in front of the display. Users can also troubleshoot through the RMS if their displays stop functioning properly.

Samsung’s Remote Management Solution works with existing management software to provide an overview of the hardware and content. It includes Cloud Hosting, Support by Samsung NOC (24×7) and proactive display monitoring alerts to increase awareness of when displays lose connectivity, turn off a certain function or disrupt the content being showcased.

“Our Remote Management Solution helps our customers streamline their operations and increase their flexibility by allowing them to dynamically update their Samsung outdoor signage,” said Sara Grofcsik, director of sales for QSR & C-Store in Samsung Electronic America’s Display Division. “With robust device monitoring, our Remote Management Solution can detect over 40 hardware errors within a network, identify the cause and remedy the issue without the need for a service call.”

The licenses are already being leveraged by existing customers, including Pizza Hut and Smoothie King, to keep their displays working at full capacity at all times to meet the needs of their local customers. Widespread availability of the Remote Management Solution demonstrates Samsung’s dedication to supporting its existing and potential customers by bringing ease to their day-to-day tasks.