Cisco’s Webex AI Agent: The Future of Virtual Assistants at Enterprise Connect 2025!

At Enterprise Connect 2025, AVNation.tv’s Tim Albright talked with Luca Pellegrini from Cisco to explore the latest advancements in AI-driven communication. Cisco’s Webex AI Agent is revolutionizing the way businesses handle customer and internal interactions, leveraging the power of large language models (LLMs) and generative AI.

Designed to streamline workflows and enhance engagement, the Webex AI Agent enables organizations to automate responses, reduce reliance on human agents, and provide seamless omnichannel support—from WhatsApp and SMS to Apple Messages, RCS, Facebook, and more. It even integrates voice interactions through ASR-powered IVR systems, converting spoken queries into actionable digital responses.

Pellegrini highlighted how this AI-powered assistant isn’t just for contact centers but extends to HR, tech support, and internal enterprise applications, ensuring fast, efficient access to critical information. Whether resolving IT issues in a conference room or answering finance and healthcare-related inquiries, the Webex AI Agent is paving the way for smarter, more intuitive enterprise communication.

Stay tuned with AVNation.tv for more updates from Enterprise Connect 2025.