Pinnaca global VNOC supporting Zoom clients

Pinnaca, a global leader in Managed Services for Visual Communications and Unified Communications
introduces a new service offering for its customers and partners supporting their Zoom Video Communications
deployments. Pinnaca customers who are using Zoom for meetings, webinars, or in their conference rooms can
now call on Pinnaca’s Global Video Network Operations Center (VNOC) for support.

Pinnaca’s global Managed Services support AV Integrators, videoconferencing solutions providers, and
enterprise customers with 24/7 Help Desk support, monitoring, analytics and reporting. These Managed
Services are available for most visual communications applications and platforms and offer the most complete
interoperability services available today. This new offering expands the capabilities of the service portfolio and
provides an option for the millions of users now using one of the fastest growing collaboration services.

“We are excited to work with Zoom to offer our customers and partners options to gain live assistance for
issues they have,” says Pinnaca CEO, Clive Sawkins. “Our partners and our customers are showing a
preference for Zoom and we’re happy to add value to that ecosystem by offering the same level of support for
Zoom Rooms, Zoom Webinars, and Zoom meetings as we’ve always provided for other video conferencing
applications.”

Nick Chong, Head of Global Services at Zoom states, “Working with a Managed Services provider who not
only supports our mission and can help drive business to our service, but also adds value to the millions of users
in our ecosystem is the primary reason we created our partner program. Working with global service providers
like Pinnaca will allow us to continue to meet our goals of growing into the Enterprise space and, ultimately,
making our customers happy.”