Control systems programming is often viewed as a purely technical endeavor, with the focus squarely on writing efficient code. However, our latest State of Control panel reveals that successful project execution involves much more than just coding skills. A recent conversation between host Steve Greenblatt of Control Concepts, Rich Fregosa of Fregosa Design, Mark Lavecchia of BMA Software Solutions, and Brian Magrogan of Verrex shed light on the critical aspects of control systems programming that extend far beyond the realm of coding.
Listen to the entire conversation on State of Control Episode 118
Project Preparation and Client Education
One of the first challenges programmers face is educating clients about the complexities involved in a successful project. Rich Fregosa emphasizes the importance of having frank conversations with clients about the realities of project execution. He states, “The first conversation, whether you’re an integrator with an in-house team, or whether you’re a third-party person working with integrators, you have to sit down and say, look, do you want to make enough money to stay in business next year?”
This approach highlights the need for programmers to not only be technical experts but also business-savvy professionals who can communicate the value of their work effectively. It’s about setting realistic expectations and helping clients understand the resources required for a successful outcome.
Process Management and Sustainability
While having a solid process is crucial, Fregosa warns against letting the process itself become the focus. He notes, “Process is great, but if it’s not working, if you’re more worried about the how than the why, you will not sustain it.” This insight underscores the importance of flexibility and adaptability in project management.
Fregosa also emphasizes the long-term view, stating, “You’re working on sustainability. You’re not working in that moment.” This approach requires programmers to think beyond the immediate project and consider how their work will impact the client relationship and their own business in the future.
Documentation and Communication
Mark Lavecchia stresses the critical role of documentation and communication in project success. He asserts, “Documentation and communication are undefeated. They never lose.” This principle applies not only to client interactions but also to internal processes.
Brian Magrogan elaborates on the importance of detailed documentation: “Keeping that documentation, right? Screen shots, theory of ops, making sure that at the when the customer says, ‘Oh, it’d be really cool if it did this.’ Yes. This is what we talked about.” Proper documentation serves as a roadmap for the project, ensuring all stakeholders are aligned and providing a reference point for future discussions or changes.
Understanding the Client and End-User Needs
A crucial aspect of control systems programming that goes beyond coding is the ability to thoroughly understand the client’s needs and the end-users’ expectations. Lavecchia emphasizes the importance of asking the right questions early in the process: “We need to find out first and foremost, who this customer is. We need to find out who’s going to be using the service.” This is a critical step whether it’s in a company’s conference room or college classroom.
This user-centric approach helps programmers design systems that not only function well technically but also meet the practical needs of those who will interact with them daily. Magrogan adds, “I have to find the user who has to use that room day in and day out every single day and make sure that they’re there.”
Managing Scope Creep and Expectations
One of the biggest challenges in control systems programming is managing scope creep and client expectations. Lavecchia describes a proactive approach to this issue: “Our guys all have notepads that are specifically the ‘what would be cool’ notepad. And the minute that somebody says, you know, it’d be cool, they hand that person the notepad and say start taking notes.”
This strategy allows programmers to acknowledge client ideas without derailing the current project scope. It also sets the stage for future enhancements or separate projects, helping to maintain positive client relationships while protecting the integrity of the current work.
Continuous Learning and Humility
Fregosa emphasizes the importance of continuous learning and maintaining humility in the face of challenges. He states, “Being a craftsman in what you do comes from the humility, right?” This attitude allows programmers to learn from their mistakes and constantly improve their skills.
He also notes the importance of being “ruthless with your weaknesses” and finding ways to address them. This self-awareness and commitment to improvement are crucial for long-term success in the field.
Bridging the Gap Between Sales and Execution
The panel highlight the importance of involving programmers early in the sales process. Lavecchia asks, “Are the decision makers in the room right now?” This approach helps ensure that the technical realities of the project are considered from the outset, reducing the likelihood of misunderstandings or unrealistic promises.
Magrogan adds, “Sometimes that’s really hard to identify who that person is, right? And who is the person that at the beginning of that, you identify the end user?” This underscores the complexity of navigating client organizations and the importance of identifying key stakeholders early in the process.
More than just code
Control systems programming extends far beyond writing code. It requires a diverse skill set that includes business acumen, effective communication, project management, and a deep understanding of client needs. As Fregosa aptly puts it, “You have to grow into the company that says, ‘I knew where to look’.”
Successful control programmers must be adept at managing expectations, documenting processes, adapting to changing circumstances, and maintaining a long-term perspective. By focusing on these aspects alongside their technical skills, programmers can deliver projects that not only function well but also foster strong, lasting client relationships and contribute to the overall success of their businesses.
