Black Box® is an IT solutions provider offering innovative technology and consulting services to businesses worldwide. Their infrastructure solutions ensure secure connectivity and collaboration across six continents.
Black Box has been certified to sell and implement Zoom Customer Experience (CX) solutions, in addition to Zoom Rooms and Zoom Phone, enhancing their ability to offer a comprehensive Zoom communications platform.
This certification allows Black Box to provide end-to-end Zoom solutions, improving internal and customer communications for businesses with advanced, integrated tools that enhance agent productivity, operational efficiency, and customer service experiences.
Black Box®, a Platinum Certified Solution Provider for Zoom Rooms and Zoom Phone, today announced its recent certification to sell and implement Zoom Customer Experience (CX). This high-level partnership further enhances Black Box’s ability to bring Zoom’s comprehensive communications platform to the market globally, something only a handful of companies can do. These services keep enterprises secure, agile, and customer focused.
“The landscape of work is always evolving, and Zoom — with its flexible, feature-rich, software-based solutions — is an ideal addition to the modern workplace solutions that Black Box provides and integrates into contemporary workspaces,” said Jim McKenna, Vice President of Strategic Partnerships at Black Box. “Vendors must be certified to sell Zoom CX, just like Zoom Phone and Zoom Rooms, and Black Box is now certified for all. This, coupled with Black Box’s renowned integration and support services, means we can offer a seamless experience with Zoom, enhancing overall communication for everyone involved.”
Zoom’s CX solutions provide personalized customer experiences while enhancing agent productivity and operational efficiency. From intuitive self-service, AI-powered interaction channels to seamless integration with various channels and CRM systems, these solutions enable quick issue resolution, 24/7 support and easy escalation to human agents when needed, helping businesses streamline customer service workflows, reduce costs and increase top-line revenue. Zoom’s CX solutions not only offer real-time performance tracking, comprehensive reporting and customizable experiences but also empower virtual and human agents with necessary information and tools, including video capabilities for enhanced customer interactions.
“Our ability to now offer end-to-end Zoom solutions, from Rooms and Phone to CX, allows us to tailor communication ecosystems that truly transform how businesses connect, both internally and with their customers,” said Brian Szep, Director CX Product Management at Black Box. “By expanding our expertise across Zoom’s entire platform, we’re uniquely positioned to help organizations create seamless, integrated environments that bridge the gap between internal collaboration and customer engagement.”
“It’s been great teaming up with Black Box. As a service-oriented business, Black Box goes beyond simply meeting the critical needs of modern workplaces and workflows by providing enterprises with advanced connectivity solutions,” said Mike Conlon, Head of Americas Channels at Zoom. “By becoming a Zoom Platinum Level partner, Black Box can more easily assist workers across the world in incorporating these robust tools thanks to their expanded knowledge and resources.”
