Jetbuilt sales and management software for AV project, is transforming project management for the AV and IT industries with major updates debuting at ISE 2025. A standout feature is the AI-powered Jetbot Service Desk, designed to provide 24/7 device-specific troubleshooting, reducing downtime and eliminating the need for manual support. The platform’s new tools reflect Jetbuilt’s commitment to user feedback, drawn from global summits, advisory councils, and its user experience team. These updates strengthen the platform’s ability to connect integrators, manufacturers, consultants, and end users into a seamless ecosystem for collaboration.
The updates also highlight Jetbuilt’s Project Platform for Everyone initiative, emphasizing real-time communication and transparency across stakeholders. Features like the Client Portal and multi-language support allow users to access and share critical project details efficiently, from design to quoting and ongoing support. By uniting global professionals under a single, organized interface, Jetbuilt continues to set the standard for AV and IT project management, driving efficiency and enhancing the user experience.
Jetbuilt, a global leader in AV project sales and management software, is elevating project management for the AV and IT industries with major platform updates, set to debut at Integrated Systems Europe (ISE) 2025. Leading these updates is the AI-driven Jetbot Service Desk, a key addition to the Service module. Jetbuilt’s Project Platform for Everyone initiative will also take centre stage, demonstrating how it unites all project stakeholders—manufacturers, consultants, integrators, vendors, and end users—into a seamless ecosystem of communication and collaboration.
The latest upgrades to Jetbuilt’s award-winning project platform are powered by the voices of its global user community—drawing on insights from the Jetbuilt Vendor Advisory Council, annual User Summits, and a dedicated User Experience team, to ensure every module provides a best-in-class solution for AV professionals.
Jetbot Service Desk is an AI-powered solution that is revolutionising AV service desks by enabling 24/7 automated, device-specific troubleshooting that eliminates the guesswork typically involved with diagnosing issues. Its integration within the wider project management environment ensures it understands every detail of a device’s role within an AV system, so users simply scan a device’s QR code for instant, targeted guidance, eliminating wait times and enabling rapid resolution without human intervention.
Jetbot Service Desk also auto-generates support logs and tickets, keeping integrators informed while freeing up their resources for critical tasks. This proactive, self-service tool empowers end users, minimises downtime and sets a new standard in AV service efficiency and user satisfaction.
Known for its adaptability and user-centric design, the Jetbuilt platform has continuously evolved over the past decade with a focus on uniting integrators, manufacturers, consultants, and end users—from project design to ongoing support.
This evolution is exemplified through Jetbuilt’s Project Platform For Everyone strategy and Client Portal module, that fuels collaboration across the channel. This makes pertinent information, such as project status, drawings and designs, equipment manuals and other project details, available for everyone in real-time. End users can create project overviews and collaborate with their consultant throughout the design process to source the best products, then share the itemised list with their integrator to generate a quote. Integrators can access their unique pricing from distributors and manufacturers and see real-time availability of products, then send an accurate quotation back to the end user.
This detailed information sharing occurs within the Jetbuilt platform to provide an organised, singular interface to encase information and eliminate multiple streams of communications.
Jetbuilt is the first AV-centric platform to offer a comprehensive commercial workflow for designing, presenting, building and supporting projects in multiple languages, available in German, French, Spanish, Japanese, Chinese simplified, Chinese traditional and English. This truly global approach offers AV professionals access to a comprehensive, commercially viable workflow in their native language to further drive efficiency and business growth.
Paul Dexter, founder and chief executive officer for Jetbuilt explains:
“The recent expansions and added functionalities to our platform are designed to turn good solutions into outstanding ones. We’re particularly excited to showcase our Jetbot Service Desk to Europe for the first time, as it embodies our dedication to providing round-the-clock support that streamlines workflows, enhances the user experience and reduces service demands.
“With these latest updates and our expanded AI-driven capabilities, we are reinforcing Jetbuilt’s role as an essential resource for AV project management, empowering our users to deliver exceptional results and adapt to an ever-changing industry landscape.”
