We All Need The Human Touch
ResiWeek 321: Matt Scott is joined by Frank Santos and Heather Sidorowicz talking about customer service. Frank Santos starts off talking about automated services and the lack of a human element.
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Host: Matt ScottGuests:
- Frank Santos – Vanco
- Heather Sidorowicz – Southtown AV
Links to sources:- Residential Systems – Value of human interaction
To listen to the full episode of ResiWeek 321 click here.
In the fast paced business of the audiovisual industry, we offer up five minutes of AV news and insight. The Daily Download is the AVNation Media, Inc. podcast that provides clips and cuts of our various shows. Each and every weekday morning the Daily Download brings news from AVIXA, CEDIA, NSCA, ISE, and other organizations as well as your favorite, or least favorite, manufacturers.
As this is a representation of the cross section of the AVNation offerings, you will hear from various hosts including Matt Scott, Dawn Meade, Kelly Perkins, Llanor Alleyne, Steve Greenblatt, Wallace Johnson, and Tim Albright.
Tim Albright, founder of AVNation, hosts the show. The format is a brief introduction into what podcast the clip comes from as well as an understanding of the conversation you are getting ready to jump into. The Daily Download is also the first AVNation podcast to be available through the Amazon Alexa skill as a Flash Briefing.
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