“For last year’s words belong to last year’s language And next year’s words await another voice.” ― T.S. Eliot Are you communicating clearly to your modern clientele? As any salesperson can tell you, their success is not only in what they say but how they say it. Like any press agent or writer, the language … Read more
Note: This blog is a continuation of the ideas discussed in a recent ResiWeek podcast. Millennials make up a large percentage of the population. How effective are you at reaching them in your marketing efforts? Customer Service Is King Integrators should be marketing their services to all generations of buyers. Being responsive and answering your … Read more
During any emergency it becomes very apparent what is important and what can be put aside until things return to normalcy. Recently the Mid-Atlantic region experienced a blizzard that made any kind of travel unsafe, if not impossible. How people dealt with keeping their businesses moving forward to start the year when no one was … Read more
InfoComm is trying to raise money for a new grant program. Where are we with 4K? What does great customer service look like to you? Plus, we get into the latest InfoComm Show space for new exhibitors.
Talking with a potential client this week, our conversation meandered into the topic of customer service; specifically customer feedback. This client uses a combination of Internet surveys after a job is complete as well as a phone campaign to call and gauge a customer’s feelings on how well you did a job. This is an … Read more