Bradford’s Brain Balloons Column #0014 – Troubleshooting never changes

Bradford’s Brain Balloons Column #0014 – Troubleshooting never changes

I get to work with some large and complex systems as part of my role at Harman Professional Systems. Sometimes the systems don’t work as intended. As I joke, “the best way to make a system crash, demonstrate it to customers.” The problem quickly turns into a stressful time for everyone involved. There are lots … Read more

Bradford’s Brain Balloons Column #0013 – Can you tell me what you are doing?

Bradford’s Brain Balloons Column #0013 – Can you tell me what you are doing?

Last week I talked about losing my notebook but I did not lose my knowledge. This week I want to continue discussing losing knowledge. The challenge is “tribal knowledge” or people who have been at the company and know the processes. The blunt way to put it is, “What happens if you get hit by a bus?” That is pretty extreme. A better example could be what happens if your web architect goes on a cruise and is not reachable and you need to update the website.

Processes are More Important than Tools

In this age of collaboration there are many tools available to help teams work together. There is software to help automate processes. There is unified communications software. There is project management software. There is customer relationship management software. There is bug tracking software. I have found one thing to be consistent among all of these … Read more