Last week I talked about losing my notebook but I did not lose my knowledge. This week I want to continue discussing losing knowledge. The challenge is “tribal knowledge” or people who have been at the company and know the processes. The blunt way to put it is, “What happens if you get hit by a bus?” That is pretty extreme. A better example could be what happens if your web architect goes on a cruise and is not reachable and you need to update the website.